About this policy
This policy explains how Techfinity Ltd uses personal information when you visit this website or contact us about our solutions. Techfinity Ltd is registered in England and Wales under company number 08324213, with its registered office at Suite 81, 105 London Street, Reading, RG1 4QD, United Kingdom. For website enquiries, we are the controller of your personal information. You can contact us at innovation@techfinity.co.uk.
This policy relates to our corporate website and enquiries. Personal information processed within our software solutions is also subject to the relevant customer agreement and product-specific privacy information.
Information we collect
When you contact us by email or arrange a discussion, we receive the information you choose to provide, such as your name, work email address, telephone number, organisation, role and details of your enquiry.
Our hosting and security providers may process technical information, including your IP address, browser and device information, requested pages and access times, to deliver and protect the website. Please avoid sending sensitive personal information unless it is needed and we have agreed how it should be shared.
How we use your information
We use enquiry information to respond to you, understand your requirements, discuss our solutions, provide relevant product or pricing information and manage a prospective or existing customer relationship. Technical information is used to operate the website, maintain security and investigate misuse.
We do not sell your personal information, use it for unrelated purposes or build advertising profiles from your enquiries.
Our reasons for using your information
We rely on our legitimate interests in responding to enquiries, developing business relationships and operating a secure website, while considering your interests and rights. Where processing is necessary to take steps at your request before entering a contract, or to perform a contract with you, we may rely on that basis. We may also process information to meet legal obligations.
Where consent is required, we will ask for it separately. You can withdraw consent at any time without affecting the lawfulness of processing before withdrawal.
Who we share information with
We do not share your personal information with third parties for their own marketing or unrelated purposes. Providers of website hosting, security, business email and communications services may process information on our behalf where necessary to provide those services. Access is limited to what is needed for the relevant purpose.
We may disclose information where required by law, to protect legal rights or to obtain professional advice. If information is processed outside the United Kingdom, applicable data-protection safeguards must be used, such as adequacy arrangements or approved contractual safeguards. Contact us for information about safeguards relevant to your enquiry.
How long we keep it
We keep enquiry information for as long as it is reasonably needed to respond, follow up and manage the relationship. When deciding how long to retain it, we consider whether the enquiry remains active, the nature of our relationship and any legal, security or record-keeping requirements.
Information that is no longer needed is deleted or anonymised. Some records may be retained longer where necessary to comply with legal obligations or establish, exercise or defend legal claims.
Cookies and website technology
The marketing pages do not include advertising pixels or optional analytics scripts. The hosting platform may use technical cookies or similar technologies needed for website delivery, security or access controls. You can manage cookies through your browser settings; disabling necessary cookies may affect access or functionality.
Links to other websites take you to services with their own privacy policies and cookie practices.
Security
We use appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse or alteration. Access is restricted to those who need the information for the purposes described in this policy. No internet service or email transmission can guarantee absolute security.
Your choices and rights
Depending on the circumstances and applicable law, you may request access to your personal information, correction, deletion, restriction of processing or a portable copy. You may also object to processing based on legitimate interests. In particular, you have the right to object to direct marketing at any time. To exercise a right or ask a privacy question, email innovation@techfinity.co.uk.
You do not have to provide enquiry information, but without enough detail we may be unable to respond or discuss your requirements. We do not use website enquiries to make solely automated decisions that have legal or similarly significant effects on you.
If you are concerned about how we use your information, please contact us. You also have the right to complain to the UK Information Commissioner’s Office at ico.org.uk/make-a-complaint or by calling 0303 123 1113.
Changes to this policy
We may update this policy when the website, our services or legal obligations change. The latest version will be published on this page with an updated date.